Our Commitment
Oxygen the Digital Shop is committed to addressing customer grievances promptly and fairly. This policy outlines how you can raise complaints and how we will handle them.
Grievance Officer
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Name |
Mr. Midhun Surendran |
|
Organization |
Oxygen the Digital Shop |
|
Address |
St. Antony's Arcade, Near Nehru Stadium, Nagampadom, Kottayam, Kerala, 686001 |
|
|
How to Register a Grievance
• Contact the Grievance Officer at the email address: ecommerce@oxygendigitalshop.com
• Clearly describe the nature of your complaint, including your order ID, date of purchase, and details of the issue.
• We will acknowledge your complaint and endeavour to resolve it within a reasonable time.
Scope of Grievances
Grievances may be registered regarding access to or usage of our website/computer resources in violation of law, or in a manner that causes harm to any party.
Termination of Access
In case of non-compliance with our Rules & Regulations, User Agreement, and Privacy Policy, Oxygen the Digital Shop reserves the absolute right to terminate your access immediately and remove non-compliant information.
Governing Law
This policy and all disputes are governed by the laws of India. Disputes will be heard exclusively in the courts at Kottayam, Kerala, India.
