Returns and Refunds
• Oxygendigitalshop.com makes every effort to service the orders placed with us, as per the specifications and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, please bring it to our notice before accepting delivery by calling us at +91 9745723232 or emailing us at support@oxygendigitalshop.com.
Return/Refund Window:
• Customers can return or request a refund for a product within 7 days from the date of delivery. No return or exchange requests will be entertained after 7 days from the date of delivery.
Condition for Returns/Refund:
• A video recording of the product opening is mandatory for any return or refund requests. This video serves as evidence in case of any product discrepancies or damages.
Eligibility for Return/Refund:
• Refunds will only be applicable for products that are damaged, not working, or if the wrong product was delivered. Returns or refunds will not be entertained for any other reasons such as a change of interest or no longer needing the product.
Refund Processing:
Refunds will be processed within 7–10 working days from the date the product is received.
Post-Delivery
After Sales Service: After-sales service is provided by the authorized service centers of the respective manufacturing companies. For product service requirements, kindly contact us using the details mentioned above
Warranty Disclaimer
Please note that warranties for the products sold by Oxygen are provided exclusively by the respective brands, not by Oxygen Digital Shop. Warranty coverage is available only if the brand itself offers a warranty for the product. Oxygen does not provide any direct warranty or service for the products, and any warranty claims must be addressed to the respective brand.
Exceptions — Out of Stock / Unable to Deliver
In the event that the ordered product is 'Out of Stock', 'Unable to Ship', or 'Unable to Deliver', the amount collected from you will be fully refunded within seven (7) days from the date on which we become aware of the issue.
Dead on Arrival (DOA)
If a product is found to be dead on arrival, the following conditions apply:
• You must inform us within 24 hours of delivery about the defect.
• Your claim will be verified against the manufacturer's return and replacement policies.
• If the claim is found genuine to the manufacturer's satisfaction, the product will be replaced with the same product.
• No claims will be entertained for physical damage caused by handling of the product.
Billing Discrepancies
• You must notify us of any billing problems or discrepancies within 3 days from the date of purchase.
• Failure to report discrepancies within 3 days from the date of purchase means you waive your right to dispute such issues.
• If a discrepancy arises due to a default that is not our responsibility, no claims of any nature shall be entertained.
